HÜM – Return & Refund Policy

At Hüm, we’re here to support real change — and we know that change takes time. That’s why we offer a 30-day “satisfaction or your money back” guarantee, giving you the space to fully experience the shift before deciding.

🔁 30-Day Trial Promise

👉 The 30-day trial period begins from the date of delivery of your order.

We ask that you commit to using Hüm daily for 30 full days before requesting a return or refund. Why?

Because real transformation doesn’t happen in a day:

• Days 1–10: Your body is adjusting
• Days 11–20: You start noticing subtle changes
• Days 21–30: The benefits begin to fully emerge

If after those 30 days you’re still not convinced — no worries. Just reach out to us between Day 31 and Day 37 and we’ll guide you through the return process.

⚠️ Important: Any return shipped after Day 37 (30 days + 7) will be automatically refused and no refund will be issued. This policy is fully aligned with the Consumer Rights Act 2015 (UK) and Directive 2011/83/EU (EU), which do not require businesses to accept returns beyond the agreed return period.

📦 Return Conditions

To be eligible for a refund:

• The device must be in good condition, cleaned, and properly repackaged in its original internal box
• Flavour cores must be removed from the device before returning
• Opened flavour cores are non-refundable for hygiene reasons
• All returns must be pre-approved via email — contact us at hello@feelhum.com

Please include a note inside the parcel with your full name and order number

⚠️ Devices returned uncleaned, with cores still inserted, or showing visible residue or damage will incur a £2.99 cleaning & reconditioning fee, which will be deducted from the refund.
This ensures safe, hygienic handling by our team — thank you for your understanding.

💡 About Flavour Cores and Refunds

• The 3 flavour core packs included in the Starter Pack are offered as part of the trial (equivalent value already deducted from the starter pack price).
  They are not sold individually, and therefore not eligible for refund, whether used or unused.
• Any additional flavour cores purchased separately can be refunded, as long as:
  • They are sealed and unused
  • They are returned with the device (or separately, if applicable)

If your order is returned under the 30-day satisfaction guarantee, the value of the 3 included flavour cores will not be refunded and will be deducted from the total refund, regardless of use.

Please note regarding promotional offers:

If your order included a second Starter Pack at a discounted rate (40% off for example), this offer is tied to the purchase of the first Starter Pack.

In the case of a partial return (returning only one Starter Pack), the refund will be calculated based on the discounted item, as the promotional price was granted as part of the bundle.

To receive a full refund based on the original pricing structure, both Starter Packs must be returned together.

🚚 Return Shipping

• Return shipping costs are the customer’s responsibility
• We strongly recommend using a tracked service and keeping proof of postage
• Once your return is approved, send it to:

Hüm – Customer Returns
11 Rue Sainte-Anne
10400 Avant-lès-Marcilly
France

💳 Refunds

Once we receive and inspect your return:

• If approved, your refund will be issued to your original payment method
• Please allow up to 10 business days for processing
• Some banks may take a few additional days — if you haven’t received your refund after 15 business days, feel free to contact us

🇬🇧 UK & 🇪🇺 EU Customers – 14-Day Legal Cooling-Off Period

If you reside in the UK or EU, you are legally entitled to cancel your order within 14 days of receiving it, as per the Consumer Contracts Regulations (UK) and Directive 2011/83/EU (EU).

To qualify:

• The item must be unused, unopened, and in its original packaging
• You must provide proof of purchase
• The return must be sent at your expense

❗️Please note: If the product has been used (e.g. flavour core inserted, device used..), it is no longer eligible under the 14-day cooling-off right, but remains eligible under our 30-day satisfaction guarantee.

In case of failed delivery due to incorrect address, shipping costs may be deducted.

💙 Questions?

We’re always here at hello@feelhum.com
Our goal is to make your journey with Hüm a positive one — every step of the way.