Shipping policy

Shipping Policy

We aim to get your HÜM order to you as quickly as possible.

All orders are usually processed and dispatched within 2–3 working days (excluding weekends and public holidays).

During busy periods such as promotions or seasonal sales, processing times may be slightly longer.

Delivery times are estimates and may vary depending on your local postal service, customs clearance or unforeseen carrier delays.

Once your order has been dispatched, you'll receive a shipping confirmation email.

Please note that tracking information may take 24–72 hours to appear after dispatch.

If your order hasn't arrived within the expected delivery timeframe, please contact our support team.

We'll investigate the shipment with the carrier and, if necessary, arrange a suitable solution as quickly as possible.

Please double-check your delivery address before completing your order.

Once an order has been dispatched, we're unable to guarantee address changes.

If a parcel is returned to us due to an incorrect or incomplete address, we'll gladly arrange reshipment once it arrives back at our warehouse.

International orders may be subject to customs duties or import taxes depending on the destination country.

Any such charges are the responsibility of the customer and are determined by local customs authorities.

If you have any questions regarding your order or delivery, our Customer Care team will be happy to help.